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ExCeL LONDON

Yusuf Bayrak: Speaking at the Smart Communication + Connected Business Expo

Yusuf Bayrak

Bot UX Designer  -  RoboRobo

Why do People Find Chatbots Annoying?!

I believe it is strange to hear this question from a Bot UX Designer, but this is one of the most important riddles a professional has to solve to produce highly successful chatbot applications. During the presentation @Yusuf will show the reasons behind bot success and fail, and share interesting bot use cases with the listeners.

3 key takeaways from session:
• chatbots will not be successful just because they are chatbots
• there are many invisible rules one should follow to create a popular chabot
• the chatbot is a rich technology with many vast potentials – but you have to understand its benefits and disadvantages


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