Smart Connections and Connected Business Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Ujwal Makhija: Speaking at the Smart Communication + Connected Business Expo

Ujwal Makhija

Founder & CEO  -  Phonon io

CX & AUTOMATION: CASE STUDIES IN CALL CENTRE AI ADOPTION

Short Description of Seminar: (max 70 words, no bullet points or lists)

Cloud AI like Speech-to-Text, Text-to-Speech and Conversational AI are opening up newer ways of how enterprises interact with end-users. New technologies lead to newer challenges. This seminar will cover how early adopters have automated, reviewed ,measured success and de-risked call centre AI implementations.

3 bullet point takeaways from session ie what are the main things a delegate will learn from your seminar
Delegates attending the seminar will walk away with the following:
1. The potential of AI in disrupting how traditional call centres operate.
2. An understanding through case studies of how a truly omni-channel strategy can be deployed.
3. Techniques in ensuring successful deployments of AI at call centers.

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