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Ujwal Makhija

Ujwal Makhija

Founder & CEO, Phonon io
“How can I simplify it?” Ujwal has been an ambassador for simplifying call center operations for close to two decades. He has helped large call centers rationalise and automate their call center processes leading to enhanced end-user experiences. Call centers pursuing operational excellence, first interaction resolution will be the future is something that Ujwal believes in. Having worked for global technology and call center giants like TCS and WNS Global Services, Ujwal is now the Founder and Chief Executive of leading call center automation company Phonon (www.phonon.io). Leading airlines, travel companies banks, financial services companies and retail giants have used Ujwal’s expertise and Phonon’s automation services to automate their front office operations. Ujwal is an Electronics Engineer and an MBA from the Indian Institute of Management Calcutta. Ujwal’s LinkedIn profile is at: https://www.linkedin.com/in/ujwalmakhija/