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18 & 19 MARCH 2020


Tatum Bisley and Ben Newbon-Stead: Speaking at the Smart Communication + Connected Business Expo

Tatum Bisley and Ben Newbon-Stead

Head of Innovation & Customer Operations Manager  -  Cirrus and Clarks

“Starting the Transformation Process… The Do’s & Don’ts”

Starting the transformation process in Contact centres (and beyond), changing cultures, refining process and aligning with the right partners. An in-depth self-reflective from the largest casual footwear retailer in the world.

3 key delegate takeaways from session:

- What really matters in your change journey
- How to identify what needs to change
- Where to start – aligning your plan and your people

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