Smart Connections and Connected Business Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Suvi Lindfors: Speaking at the Smart Communication + Connected Business Expo

Suvi Lindfors

Founder  -  Lumoa

Create customer first culture with actionable insights

Everyone wants actionable insights but no one seems to be getting them. The role of actionable insights is crucial in creating customer first culture. How can your employees put the customer first if they do not know what customers think? The talk discusses what are actionable insights, why they are important and how to get them.

3 key delegate takeaways:
• What are actionable insights?
• Why they are important for creating customer first culture?
• How to get them?

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