Partner Channel Director
The ABC of creating a contact centre eco-system
As customer demand changes how do we avoid making the wrong technology choices? Discover a simple, logical path to investing in an 'eco-system' approach. The benefits are extraordinary.
3 key delegate takeaways from session:
• The sticking plaster effect – Don't compound the problem
• What does a good 'eco-system' look like
• The 3 things to consider before the journey – A, B, C