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Rob Scott: Speaking at the Smart Communication + Connected Business Expo

Rob Scott

UC Today

CX Trends 2020

In this session, Rob Scott, Publisher of UC Today News will host a panel session to explore the key trends in CX for 2020. The panelists will cover:

- Why doubling down on customer experience is the only option
- How CCaaS vendors are taking CX to the next level
- Exploring AI in the contact centre

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