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Richard Kenny: Speaking at the Smart Communication + Connected Business Expo

Richard Kenny

Senior Product Marketing Manager, Contact Centre  -  Poly

Send your best employees home

With organisations under pressure to improve their customer experience, many are re-appraising the pivotal role of the employee. How do you find and keep the best employees who will bring empathy, problem solving skills, and team collaboration to your CX team?

3 key delegate takeaways:

Why contact centres are moving to the cloud
How cloud technology is enabling a new approach to the employee experience
What approach to take to maximise benefits of home working

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