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Neil Titcomb: Speaking at the Smart Communication + Connected Business Expo

Neil Titcomb

Managing Director - UKI  -  Odigo

AI & Customer Experience – Latest Trends

AI is being increasingly deployed in the contact centre environment. But what type of companies and for what purpose are AI driven solutions being deployed and where is it making an impact? How can it be used to personalise, automate and transform customer experiences, whilst not alienating customers and demonstrating value to all involved. Join Odigo for a unique session based on findings from Senior Business Decision Makers surveyed.
Based on senior executive research, this presentation will look at the key trends and attitudes identified, the adoption of such technology and the reality of successful implementation.

Three key delegate takeaways from session:
1. AI Industry insights & current trends
2. Learn how AI has been implemented in contact centres
3. How organisations currently view the use of AI in the contact centre

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