Smart Connections and Connected Business Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Katie Gibbs: Speaking at the Smart Communication + Connected Business Expo

Katie Gibbs

Head of AI  -  BJSS

How will AI impact the Contact Centre?

In this talk, Katie will explore the impact that AI will have on the future of the contact centre, from automating manual tasks to optimise staff, to thinking about how roles in the contact centre will evolve and what that will mean for today’s workforce.

3 key delegates takeaways from session:
• How AI can best be used in contact centres
• How to optimise staff with technology
• How to prepare for the changes that AI will bring

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