Genesys & Google
The Next Conversation: Powering Customer Conversations With Google Cloud Contact Centre AI.
: Google Cloud Contact Center AI combines the best of Google AI with leading contact center software, improving the customer support experience and increasing operational efficiency. The result? More personalized, intuitive customer care from the first "Hello." It works with your existing telephony and customer support technology and can easily be trained to engage with customers via speech or text, freeing your reps to handle more complex issues and provide a better customer experience. Customers get answers quickly and around the clock, live agents close cases faster and more helpfully, and analysts get faster insight into customer needs.