Boosting User Experience and First Contact Resolution with Voice AI
Moving away from traditional touch-based IVR in high-volume calls center represents a logical step for organizations to increase operational efficiency and reduce customer frustration.
We''ll explain how to design the best strategy to automate multiple inbound processes and multi-language interaction with Conversational AI to reduce time on the phone and increase the First Time Resolution rate, and finally reach the expected level of customer satisfaction.
3 key delegate takeaways from session:
- Identify key causes of customer frustration in high-volume call centers
- Understand Conversational AI applications in each stage of the customer journey
- Define the best strategy to automatize interactions with the customer and improve the efficiency of specialized agents.