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Jonathan Sharp: Speaking at the Smart Communication + Connected Business Expo

Jonathan Sharp

Sales & Marketing Director  -  Britannic Technologies

Improving Customer Experience and Minimising Costs with Contact Centre 4.0

Contact centre 4.0 is here and increasingly, digital transformation is going to be about the blended workforce (humans and technology working together in harmony). This talk will outline how you can automate, orchestrate and augment your business with technology solutions that enhance the customer experience and reduce costs. Take the mundane away from your workforce and enable them to maximise productivity by only focusing on the high-value areas of business.

3 key delegate takeaways:

• Automate: introduce self-serve and take the mundane away from employees.
• Orchestrate: analyse and manage your processes effectively with technology.
• Augment: enhance your business processes and people.

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