Smart Connections and Connected Business Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

James Wilson: Speaking at the Smart Communication + Connected Business Expo

James Wilson

Director  -  Mission Labs

Contact Centre AI/ML in the real world, with Amazon Connect

AI: everybody's talking about it, but how do you actually make it work for your contact centre? Where are the real world opportunities, and who is doing it well? In this seminar we'll investigate just why "AI done well" is such a challenge, and how AWS products such as Contact Lens, Kendra & Personalise can help operators to get under the skin of their data to drive meaningful insights and operational change.

3 key delegate takeaways from session:

The AI challenge - why your AI/ML strategy is failing and what to do about it
Moving from one-dimensional metrics to actionable insights with AWS
Real life use cases for leveraging AI in your contact centre

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