Smart Connections and Connected Business Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

James Cadman: Speaking at the Smart Communication + Connected Business Expo

James Cadman

Head of Professional Services UK  -  Luware

Customer service with Microsoft Teams – roadblocks, experiences and customer successes

With Microsoft Teams, the modern workplace is undergoing a radical change. However routing and customer service is often overseen – until they become major roadblocks in the overall transformation. The success story of the global entertainment enterprise, Synamedia shows the challenges and experiences of migrating their customer service to Microsoft Teams and how they now benefit from a cloud-based contact centre.

3 key delegate takeaways:
- Challenges in migrating customer service to Microsoft Teams
- Success story of the entertainment enterprise Synamedia
- Benefits from a cloud-based contact centre



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