The attractiveness of voice biometrics for the contact centre market appears to be greatest when pitched at large contact centres (upwards of 400 seats), largely speaking in the Financial sector. Smaller scale contact centres might be thinking that the technology is too expensive, and that it can’t be cost justified or a return on investment envisaged. Those are erroneous assumptions. We offer 10 reasons for considering voice biometrics, including affordability.
Three delegate takeaways from session:
• How voice biometrics can be cost-justified in small to medium contact centres
• Where a return on investment can be gained, other than through time/cost savings
• The critical role voice biometrics can play in the evolution of the contact centre