Smart Connections and Connected Business Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Iain Regan: Speaking at the Smart Communication + Connected Business Expo

Iain Regan

Chief Commercial Officer  -  Semafone

Omnichannel - Improving Customer Experience and Staying PCI DSS Compliant

Consumers these days are savvy and often impatient. Constantly connected through their smartphones and tablets, they’ve become accustomed to an instantaneous response to any issue that arises, especially with the businesses they transact with. Using a variety of channels to communicate, whether it’s email, SMS, webchat, social media or IM, they seamlessly switch from one to the next, and expect any brand they engage with to do to the same.

3 key delegate takeaways from session:

• How to improve your PCI DSS compliance and reduce your average call handling times
• Delivering a truly seamless omnichannel customer experience
• Discover how you can improve conversion rates across omnichannel

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