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18 & 19 MARCH 2020


Hugh James: Speaking at the Smart Communication + Connected Business Expo

Hugh James

CTO  -  PCI Pal

The Evolution of Digital Payment in Contact Centres

For today’s consumer, engaging with organisations via their digital channel of choice is the norm. Millennials and Gen Z prefer ‘digital first’ methods of communication and the rapid evolution of consumer demand and communication technologies are causing major change to the way in which organisations process payments.
Learn how contact centre payments are evolving alongside digital engagement channels to provide a true omnichannel solution for secure payments.

3 key delegate takeaways from session:

In this session you’ll find out:
• How the Contact Centre payment landscape has evolved
• How digital customer service channels are influencing and forcing the evolution of payments via contact centres
• How to provide a true omnichannel solution for payments which is PCI Compliant

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