Smart Connections and Connected Business Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Greg Callanan: Speaking at the Smart Communication + Connected Business Expo

Greg Callanan

Executive Vice President of Sales  -  Inference Solutions

The Future of Self-Service: Conversational AI goes Mainstream

Customers are demanding a new type of service experience, favouring voice-driven self-service in many parts of the customer journey. AI-powered Intelligent Virtual Agents (IVAs) allow businesses of all sizes to automate live agent tasks and give consumers the type of conversational interactions that they get from their Google Home or Amazon Alexa devices. Join this session to learn how you can deploy IVAs quickly, affordably and effectively.

3 key delegate takeaways from session:

• How self-service technology has matured over the last decade
• How IVAs improve outcomes for customers, business teams and agents
• What to consider when choosing an IVA platform



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