Head of Business Development
Why experiences are the future of B2C Customer Service
As much as technology can enable efficiency and digitization drives customer journeys, there is more to creating experiences in an B2C environment than just technology. Find out how to truly engage customers, create experiences that humans gravitate towards and understand why investing in experiences are the future for B2C customer service.
3 key delegate takeaways from session:
• learn why CX is more than just a technological approach
• learn what experiences consumers come back to
• learn why investing in experiences is the future for customer service