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Fabian Metz: Speaking at the Smart Communication + Connected Business Expo

Fabian Metz

Head of Business Development  -  Solvatio AG

Why experiences are the future of B2C Customer Service

As much as technology can enable efficiency and digitization drives customer journeys, there is more to creating experiences in an B2C environment than just technology. Find out how to truly engage customers, create experiences that humans gravitate towards and understand why investing in experiences are the future for B2C customer service.

3 key delegate takeaways from session:
• learn why CX is more than just a technological approach
• learn what experiences consumers come back to
• learn why investing in experiences is the future for customer service

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