Today, customer service is unscalable, unautomated and costly for companies. Support agents have to answer the same questions and processes every day. We believe this presents a missed opportunity as it is a direct link to the customers and their concerns. Through pre-trained machine learning algorithms AI-systems can automate answers and processes and suggest the best answers to agents. This reduces average handling times, increases sales and saves up to 80% of costs.
3 key delegate takeaways from session:
- Why change is inevitable in customer communication
- How AI and human agents can go hand in hand
- How we can leverage AI in customer communication