Smart Connections and Connected Business Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Fabian Berenger: Speaking at the Smart Communication + Connected Business Expo

Fabian Berenger

Co-Founder & Managing Director  -  e-bot7

Keeping up with AI

Today, customer service is unscalable, unautomated and costly for companies. Support agents have to answer the same questions and processes every day. We believe this presents a missed opportunity as it is a direct link to the customers and their concerns. Through pre-trained machine learning algorithms AI-systems can automate answers and processes and suggest the best answers to agents. This reduces average handling times, increases sales and saves up to 80% of costs.

3 key delegate takeaways from session:

- Why change is inevitable in customer communication
- How AI and human agents can go hand in hand
- How we can leverage AI in customer communication

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