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David Mackenzie: Speaking at the Smart Communication + Connected Business Expo

David Mackenzie

Product Innovation Lead  -  JT Global

Pay as you go Contact Centres: the new paradigm for 2020

The introduction of Cloud Contact Centres made it much easier to setup a contact centre. But, until recently, there has still be a high startup cost, and long lead time to implementing them. However recent innovations by companies like Amazon means that we are now entering an era of Agile contact centre deployment, and Pay as you Go services. This presentation will discuss the impact of these changes and why you should consider to rethinking your approach to your contact centre.

Three key delegate takeaways:
� How Agile development is dramatically reducing time to market for your contact centre
� How to assess the cost implications of Pay as you Go Contact Centres
� The benefits of AI & Automation for you Contact Centre

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