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Carolyn Forbes: Speaking at the Smart Communication + Connected Business Expo

Carolyn Forbes

Systems and Training Manager  -  Nimble Elearning & News UK

Case Study by News UK: Adopting a blended learning approach and making elearning effective

Having struggled with time and engagement with contact centre staff, News UK (owners of The Times and The Sun publications) have been on a mission to find a way for elearning to work for them. Classroom training, while having its place, is very time rich. Their elearning was being delegated to GDPR and a dumping ground for quick communications. News UK are now moving to a blended approach and they will share the journey they have been on to get there.

3 key delegate takeaways from session:

• How to help make training stick using elearning
• Making face-to-face training time more impactful
• You don't need to be a technical wizard to design elearning

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