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Carl Chalfont: Speaking at the Smart Communication + Connected Business Expo

Carl Chalfont

Principal Consultant  -  Alscient Ltd

How Amazon Connect Intelligent Contact Centres Can Help Businesses Grow

Companies are increasingly moving to cloud technologies but still have data stored in disparate systems. Intelligent process automation can streamline existing processes, reduce costs and improve the overall customer experience. Additionally, the provision of cloud infrastructure services allows an organisation to scale up/down to meet seasonal variations in demand.

This presentation provides an overview of Amazon Connect and supporting AWS services which allow for full end to end process automation.

3 key delegate takeaways from session:

What is Amazon Connect?
How Amazon Connect and supporting AWS services can help to streamline business processes
How Alscient can help to deliver a cloud hosted intelligent contact centre solution

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