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Ashley Burton: Speaking at the Smart Communication + Connected Business Expo

Ashley Burton

Head of Product  -  Eckoh UK Ltd

Will today's trends shape the future of your contact centre?

Consumers, today and tomorrow, want choice, convenience and security, but how do you achieve all this?

Ash will walk you through the key trends we see affecting contact centres, including the ever-growing list of channels that agents need to serve and what the rise of AI and bots means for your agents. You'll learn how to make sense of the bewildering array of alternative payment methods available in the market.

3 key delegate takeaways from session:

How to handle a multitude of engagement channels within your contact centre.
What the rise of AI and bots means for the customer and agent experience.
Understand how to embrace e-Wallets and alternative payments to give customers choice.

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