Country Director, UK
The New Era - from cost centre to customer-centric revenue centre
How to combine cost-efficiency and meet the demand for better customer experiences, while shifting your contact centre from cost centre to customer-centric revenue centre. In this session, we'll share how AI, automation, and targeting the right customer at the right time can help grow your revenue and increase efficiency with fewer resources.
3 key delegate takeaways from session:
1. Lessons learned from 1,400 small, medium and enterprise level businesses worldwide
2. Common pitfalls to avoid with contact centre automation and AI
3. Actionable insights for building your customer-centric revenue centre