Global Head Conversational Experiences
Tata Consultancy Services
Contact Centre transformation using Conversational AI
The session aims to cover new emerging trends in how customers interact with enterprises. AI is disrupting the Contact Centre technology landscape with more and more Contact Centre platform providers building or integrating AI capabilities in their platform. We will discuss the role AI can play to not just deliver efficiencies but transform the Customer Experience.
3 key delegate takeaways from session:
• Emerging Trends in Contact Centre platforms
• Future of handling Customer Contacts
• Approach to transforming Customer Experience