Solutions Consultant, EMEA
Global Research Study - Engagement in the Always-on Era
Verint’s global study of 34,000+ consumers across 18 countries explores how demand for 24/7 service has shifted attitudes towards technology in the workplace. Powered by social media, chatbots, artificial intelligence (AI) and contact centres across time zones, customer engagement is always-on. This research study explores how humans and technology work hand-in-hand to meet rising expectations and looks at the behaviours and attitudes of different generations towards technology.
3 key delegate takeaways:
- The impact of changing expectations on work
- The value of human interaction
- Six considerations for customer and employee engagement in the always-on era