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ExCeL LONDON

Alex Deghelt: Speaking at the Smart Communication + Connected Business Expo

Alex Deghelt

Senior Sales Engineer  -  Verbio

Facing fraud in Call Centers with AI

Now more than ever, fraud detection has become one of the major challenges for most organizations, particularly those in banking, finance, retail, and e-commerce. The financial impact on taking good customers away from risky operations is incredibly high, but recent developments in voice technologies and Deep Learning are changing the landscape and presenting new cost-effective solutions to the market, such as a Voice Biometrics system capable of detecting call center impostors and identity thieves.

3 key delegate takeaways from session:

- Identify the risk of fraud in call center scenarios, from network intrusions to data breaches
- Understanding current innovative solutions to mitigate and prevent the risks of fraud
- Analyze the benefits and advantages of applying Voice Biometrics to organizations and final users



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