Adopting a Customer Obsessed mindset on the frontline
Many companies aim to foster a 'Customer Obsessed' mindset but struggle to achieve a consistent standard from their frontline support staff across all channels. VeriCall Managing Director, Adam Taylor, presents a 6 step guide to enabling frontline staff to deliver 'Customer Obsessed' service every time, on every channel.
3 key delegate takeaways from session:
What does customer obsession really mean?
Why you should adopt a Customer Obsessed mindset?
A practical guide to implementing Customer Obsession with your frontline team