Chartered Trading Standards Institute
Chartered Trading Standards Institute – Building Better Business
In a world where the online market place brings increasing levels of competition, alignment with the Chartered Trading Standards Institute brand offers a way for your business to distinguish its offering from that of your competitors.
Since 2006 we have assisted tens of thousands of customers in resolving disputes, resulting in us receiving the Customer Service Excellence standard and nominated as a hero by one of our customers for a national consumer protection award.
This government-backed accolade means you can rest assured that your customers are safe in our hands and receive the very best customer service.
CTSI contact centre solutions are flexible and robust. Our experienced team can create a bespoke solution that will meet your needs and those of your customers. Our services can be integrated into any part of the customer journey, dealing with enquiries, complaints or escalations. From dealing with your basic enquiries to independent complaint handling on your behalf.
Our team can deliver all your technology requirements including customer relationship software, customer service training, business continuity arrangements, in-depth management information and customer insight mechanisms.
Improve your customer relations, protect your reputation and promote your products by aligning with the CTSI brand, and integrating our flexible and robust contact centre solutions into your customer’s experience.
For more information visit CTSI Business Services