Zylinc offers innovative, comprehensive Contact Center and Attendant Console solutions with an Advanced Statistics solution providing statistical analysis of contact behavior, for all media channels - voice, chat, email and social media. The solution not only manages data from the Zylinc platform but also PBX data from other core solutions. With support for BroadSoft BroadWorks, Cisco, Skype for Business, and Microsoft Teams, the solution can provide full statistics and behavioral information for the entire platform, not only for agent users.
In 2020, many organizations are switching to cloud. Most of their IT systems are already converted to cloud, but their telephony typically hasn`t been converted yet. This is where Zylinc and Microsoft Teams come into the picture. MS Teams provides a strong feature set for businesses who want to improve internal and external communication. However, in order to create a solid front desk or contact center, and to maximize the benefits of MS Teams, you need an application that utilizes the best of the MS Teams features:
The Zylinc switchboard or contact center displays MS Teams status and availability, you can answer incoming inquiries directly in the MS Teams client as well as in the Zylinc application, and you can transfer inquiries directly to MS Teams users. This combined solution connects Office 365 with MS Teams online telephony, other MS Teams channels, and the Zylinc solution running in Microsoft Azure - on-premise or in any private cloud.
www.zylinc.com +45 70232328
Tel: 004531 681 741