Noetica provides cost effective, high end contact centre productivity software. Our product range, as refined over the 23 years of our history, has consistently remained at the forefront of innovation in the contact centre technology space. By combining the rich functionality of our comprehensive agent productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive voice platform (NVP™) we are able to provide tailored solutions to suit any contact centre across industries.
Recently, Noetica has been challenging the traditional telephony model and are demonstrably able to provide PBX-free fully featured call centre telephony. Known as the Noetica Voice Platform (NVP™), it delivers all the expected call centre functionality such as ACD, IVR, voice recording, quality management and billing without the need for an enterprise PBX. Whether in a private cloud or on premise, this call centre pure play integrates seamlessly with Noetica`s Synthesys™ contact centre platform radically cutting the cost of delivering inbound, outbound and blended telephony to any contact centre.
Additionally, Noetica will be showcasing it's brand new Skills & Ability Based Routing Engine (SABRE™) along two major new ground-breaking technologies for outbound calling:
- LPD™: AI-oriented detection of all forms of answering machines or voicemail with high accuracy, no initial pause and 0% 'false positives', meaning 0% silent calls.
- SNoDrop™: High performance predictive dialler with 0% dropped (abandoned) calls.
Sounds too good to be true? Come and see us at the show and we will show you how it works.
Tel: 0345 0181 070