Inference Solutions is a global provider of Intelligent Virtual Agents that enables businesses to leverage the latest Conversational AI technology with unmatched flexibility and choice. From SMB to the Fortune 500, organizations of all sizes use Inference`s code-free platform to rapidly design and deploy advanced self-service applications over voice, chat and text.
Inference is the platform of choice for dozens of telecommunications carriers around the world. From simple touch-tone IVR interactions to leading edge Natural Language dialogues, Inference is the trusted choice for service providers seeking to drive more revenue and differentiate themselves with value-added-services. Inference is also resold through UC and Contact Center software providers including Cisco BroadSoft.
The Inference platform, Inference Studio, is a complete browser-based, drag-and-drop environment for designing and managing tasks for virtual agents.
With Studio, users can design virtual agents to:
• Autonomously handle routine transactions, allowing live agents to focus on higher
• Provide assistance to human agents, before, during and after customer interactions
• Handle high-volume interactions with advanced decision automation
Studio`s library of pre-built applications enables non-technical users to complete tasks in hours rather than days or months. When building applications in Studio, users can select which speech recognition engine they want to utilize, including engines from Nuance, LumenVox, Google and IBM Watson. The platform continuously evolves as new technologies are released, and all updates are managed by Inference.
Inference virtual agents are managed in much the same way as human agents in a call center. There are no per minute, per API or per call charges. As such, it is very easy to determine what a specific outcome will cost the enterprise. By providing all the components of an IVA solution in a single portal, customers can achieve real results with minimal investment and effort.
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