Why Cisco Contact Centre?
â€¢ Global cloud leader - Cisco is the market share leader for contact centres - number 1 in North America and number 2 worldwide. Globally we have more than 30,000 loyal customers and more than 3 million agents installed.
â€¢ Integrated portfolio - Cisco has a broad and tightly integrated portfolio with deep expertise in all areas of communications, contact centre, collaboration, calling, security, networking, and devices, offering tremendous economies of scale around research and development, and integration of key capabilities.
â€¢ Flexible migration - Our `cloud first, not cloud only` approach makes it easy for you to take your first steps to cloud. Start with a flexible consumption model and advanced hybrid cloud services that give you cloud innovation without disrupting your critical on-premises operations.
â€¢ Intelligent journeys - Cisco leverages the power of cloud analytics and artificial intelligence to help you provide contextual, suggestive, and predictive customer experiences. We`ve invested billions of dollars in companies that are feeding into our AI and ML practice.
â€¢ Unified open platform - Our open platform architecture helps to ensure you can easily enhance business processes and workflow efficiency, and integrate with all the business tools that touch your contact centre. Our intuitive agent desktop, reporting, and management tools provide a common and unified experience.
â€¢ Security and trust - Cisco has an unassailable reputation for true security in the hearts and minds of CIOs worldwide, and we continue to invest billions of dollars to make your contact centres more secure.