2020 Programme

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The Future of Self-Service: Conversational AI goes Mainstream

10 Nov 2020
Theatre 15 - Smarter Collaboration

Customers are demanding a new type of service experience, favouring voice-driven self-service in many parts of the customer journey. AI-powered Intelligent Virtual Agents (IVAs) allow businesses of all sizes to automate live agent tasks and give consumers the type of conversational interactions that they get from their Google Home or Amazon Alexa devices. Join this session to learn how you can deploy IVAs quickly, affordably and effectively.

3 key  takeaways from session:

  • How self-service technology has matured over the last decade
  • How IVAs improve outcomes for customers, business teams and agents
  • What to consider when choosing an IVA platform
Greg Callanan, Executive Vice President of Sales - Inference Solutions
Theatre 15 - Smarter Collaboration: Sponsored by 8x8