2020 Programme

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The Digital Workforce: Empower your Contact Center Agents for Success

11 Nov 2020
SCCB Keynote Theatre 3

Our age is characterized by unprecedented pace of change. We can often struggle to meet short term imperatives, let alone strategic transformation. But change inevitably happens and change can be brutal. A coherent strategy for agility and flexibility is essential for survival.

Join us to learn how you can evolve gradually and incrementally into the contact center of the future - using your existing legacy architecture - to unleash the benefits of digitization.

Peter Walker, CTO EMEA - Blue Prism
SCCB Keynote Theatre 3: Sponsored by 8x8