2020 Programme

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CX Trends 2020

11 Nov 2020
SCCB Keynote Theatre 3

In this session, Rob Scott, Publisher of UC Today News will host a panel session to explore the key trends in CX for 2020. The panelists will cover: 

  • Why doubling down on customer experience is the only option
  • How CCaaS vendors are taking CX to the next level
  • Exploring AI in the contact centre
Rob Scott, CEO - UC Today
SCCB Keynote Theatre 3: Sponsored by 8x8