CX & Automation: Case Studies in Call Centre AI Adoption
Cloud AI like Speech-to-Text, Text-to-Speech and Conversational AI are opening up newer ways of how enterprises interact with end-users. New technologies lead to newer challenges. This seminar will cover how early adopters have automated, reviewed ,measured success and de-risked call centre AI implementations.
3 key takeaways from this session:
- The potential of AI in disrupting how traditional call centres operate.
- An understanding through case studies of how a truly omni-channel strategy can be deployed.
- Techniques in ensuring successful deployments of AI at call centers.