2020 Programme

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CX & Automation: Case Studies in Call Centre AI Adoption

10 Nov 2020
Theatre 15 - Smarter Collaboration

Cloud AI like Speech-to-Text, Text-to-Speech and Conversational AI are opening up newer ways of how enterprises interact with end-users. New technologies lead to newer challenges. This seminar will cover how early adopters have automated, reviewed ,measured success and de-risked call centre AI implementations.

3 key takeaways from this session:

  • The potential of AI in disrupting how traditional call centres operate.
  • An understanding through case studies of how a truly omni-channel strategy can be deployed.
  • Techniques in ensuring successful deployments of AI at call centers.
Ujwal Makhija, Founder & CEO - Phonon io
Theatre 15 - Smarter Collaboration: Sponsored by 8x8