2020 Programme

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Client engagement rules are changing ' will they make or break you in 2020?

10 Nov 2020
SCCB Keynote Theatre 3
Today consumers expect more from the brands they shop with than ever before. What used to be acceptable and satisfactory is no longer enough. Customers are not only demanding quality products and services, but now control the way they want to be engaged with. With the rules and channels of customer engagement rapidly changing, 8x8's Chief Customer Officer, Samuel Wilson, explores the art of the possible when it comes to delivering an exceptional customer service. He shares his advice on how to successfully navigate these new dynamics and why it's is vital in acquiring and retaining customers in 2020 and beyond.
Samuel Wilson, Chief Customer Officer - 8x8
SCCB Keynote Theatre 3: Sponsored by 8x8