2020 Programme

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Bringing Microsoft Teams to the Modern Contact Centre

10 Nov 2020
SCCB Keynote Theatre 3

In today's modern workplace, enabling both your back office and contact centre teams with the right technology to deliver effective collaboration, without hindering the customer experience is critical. With the rise in demand for enabling voice services within Microsoft teams, we explore your options for leveraging your MSTeams environment, without compromising on your Contact Centre.

3 key takeaways from session:

  • Key considerations when reviewing both UCaaS and CCaaS technologies
  • How to bring the two together effectively, including the key integration features to look out for
  • Your options for an effective MSTeams deployment
Speakers
Alex Ayers, Solutions Director - Gamma
Jamie Cole, Partner Manager - Exactive
SCCB Keynote Theatre 3: Sponsored by 8x8