Breaking down silos to wow customers/enhance productivity and drive revenue
Chris Marron, Director of Competitive and Market Intelligence at 8x8, will explore the importance of collaboration and cross-functional cooperation in driving customer experience and profitability, investigating the benefits driven by breaking down silos between front and back-office functions to drive meaningful business benefits.
4 key delegate takeaways from session:
- How to address the primary challenges holding businesses back from delivering great customer experiences
- The business value of enabling collaboration across the business
- How to transform the way employees communicate with customers - and with each other
- Real-life success stories from customers that streamline communications