2020 Programme

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Breaking down silos to wow customers/enhance productivity and drive revenue

10 Nov 2020
Theatre 15 - Smarter Collaboration

Chris Marron, Director of Competitive and Market Intelligence at 8x8, will explore the importance of collaboration and cross-functional cooperation in driving customer experience and profitability, investigating the benefits driven by breaking down silos between front and back-office functions to drive meaningful business benefits.

4 key delegate takeaways from session:

  • How to address the primary challenges holding businesses back from delivering great customer experiences
  • The business value of enabling collaboration across the business
  • How to transform the way employees communicate with customers - and with each other
  • Real-life success stories from customers that streamline communications
Chris Marron, Director Competitive and Market Intelligence - 8x8
Theatre 15 - Smarter Collaboration: Sponsored by 8x8