2020 Programme

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AI-Driven order Automation in Contact Center

11 Nov 2020
Theatre 15 - Smarter Collaboration

Mediatel Data will show how automation and AI enhances quality and effectiveness, delivering vast, significant benefits at various touch points in Contact Center.

3 key delegate takeaways from session:

  • Disruptive technologies e-mail vs phone
  • Call disruptive technologies chat over email
  • How Automation works for email/ tickets/ social media
Dan Mazilu, CEO - Mediatel Data
Theatre 15 - Smarter Collaboration: Sponsored by 8x8