2020 Programme

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2020 Programme

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SCCB Keynote Theatre 3 8X8-logo
  1. SCCB Keynote Theatre 3
    30 mins
    Today consumers expect more from the brands they shop with than ever before. What used to be acceptable and satisfactory is no longer enough. Customers are not only demanding quality products and serv ...
  2. SCCB Keynote Theatre 3
    30 mins
    Technology is becoming the key enabler of delivering measurable change in the workplace. Evolving workforces, productivity through diversity and social contact require vision and execution across busi ...
  3. SCCB Keynote Theatre 3
    30 mins
    Exploring the fundamentals behind customer experience provision and looking to clarify why it''s becoming more important to organisations as a result of global competition and price consolidation. Wit ...
  4. SCCB Keynote Theatre 3
    30 mins
    In this session, Rob Scott, Publisher of UC Today News is going to give you a helicopter view of the marketplace, the trends and key topics and the movers in shakers innovating in this space. He''ll c ...
  5. SCCB Keynote Theatre 3
    30 mins
    In today's modern workplace, enabling both your back office and contact centre teams with the right technology to deliver effective collaboration, without hindering the customer experience is critical ...
  6. SCCB Keynote Theatre 3
    30 mins
    Teams is the leading cloud only Unified Communications & Collaboration platform from Microsoft. Cloud based solutions have a perception of being challenging to integrate with, however this isn’t alway ...
Theatre 15 - Smarter Collaboration 8X8-logo
  1. Theatre 15 - Smarter Collaboration
    30 mins
    Chris Marron, Director of Competitive and Market Intelligence at 8x8, will explore the importance of collaboration and cross-functional cooperation in driving customer experience and profitability, in ...
  2. Theatre 15 - Smarter Collaboration
    30 mins
    Communications remains a business-critical service but in the face of so much technological change, how do you ensure you deliver a secure, reliable, multi-national telephony service that flexes with ...
  3. Theatre 15 - Smarter Collaboration
    30 mins
    This seminar will look at the traditional methods of adding Mobiles to a Unified Communications as a Service (UCaaS) offering and the impact on users of this on both over the top and native SIM contro ...
  4. Theatre 15 - Smarter Collaboration
    30 mins
    In an increasingly saturated market, the ability to see past the marketing jargon is growing harder each year. To cut through the complex feature lists and understand what is actually deliverable shou ...
  5. Theatre 15 - Smarter Collaboration
    30 mins
    Customers are demanding a new type of service experience, favouring voice-driven self-service in many parts of the customer journey. AI-powered Intelligent Virtual Agents (IVAs) allow businesses of al ...
  6. Theatre 15 - Smarter Collaboration
    30 mins
    Cloud AI like Speech-to-Text, Text-to-Speech and Conversational AI are opening up newer ways of how enterprises interact with end-users. New technologies lead to newer challenges. This seminar will co ...
SCCB Keynote Theatre 3 8X8-logo
  1. SCCB Keynote Theatre 3
    30 mins
    The session aims to cover new emerging trends in how customers interact with enterprises. AI is disrupting the Contact Centre technology landscape with more and more Contact Centre platform providers ...
  2. SCCB Keynote Theatre 3
    30 mins
    Our age is characterized by unprecedented pace of change. We can often struggle to meet short term imperatives, let alone strategic transformation. But change inevitably happens and change can be brut ...
  3. SCCB Keynote Theatre 3
    30 mins
    In this session, Rob Scott, Publisher of UC Today News will host a panel session to explore the key trends in CX for 2020. The panelists will cover:  Why doubling down on customer experience is the on ...
  4. SCCB Keynote Theatre 3
    30 mins
    We've had the technology to deliver personalised communications for some time, but too many organisations are still using undifferentiated messages. So, is it any surprise that customers are switching ...
Theatre 15 - Smarter Collaboration 8X8-logo
  1. Theatre 15 - Smarter Collaboration
    30 mins
    With the rise of smart councils and the increasing pressures on funding, harnessing digital technology to optimise resources and drive efficiency is now more critical than ever. This seminar reveals h ...
  2. Theatre 15 - Smarter Collaboration
    30 mins
    One of the greatest advantages of SMS is that it can reach almost anyone, anywhere across the world. Not only does this benefit your business when communicating with your existing customers but it exp ...
  3. Theatre 15 - Smarter Collaboration
    30 mins
    Mediatel Data will show how automation and AI enhances quality and effectiveness, delivering vast, significant benefits at various touch points in Contact Center. 3 key delegate takeaways from session ...
  4. Theatre 15 - Smarter Collaboration
    30 mins
    Find out how Voice of the Customer (VOC) technology has moved on from one-way customer feedback to two way conversations, allowing you to bring the customer into the heart of your business using colla ...