Smart Connections and Connected Business Expo logo

18 & 19 MARCH 2020


John Finch: Speaking at the Smart Communication + Connected Business Expo

John Finch

AVP of Contact Centre Product Marketing  -  RingCentral

Customer Engagement in the Digital Era

This keynote examines the technology and strategies needed to build truly integrated contact centre platforms helping organisations to benefit from connected services. We examine autonomous tools such as bots that can start to bridge the gap between different users and look at how collaboration is spreading beyond a human task to an activity that will require, and will often be driven by, smarter machine intelligence – to a future where outbound and inbound human to machine communication becomes the new normal.

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