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18 & 19 MARCH 2020

ExCeL LONDON

David Moore: Speaking at the Smart Communication + Connected Business Expo

David Moore

Global VP of CX  -  SAP

Rise of the Robots! Are live agents necessary in the future?

An examination of how and when conversational AI and Machine Learning should be used in Contact Centres – and when they should not!

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David Moore will be speaking in the following theatres:

Keynote 4 - Wednesday 11.00 - 11.30: Rise of the Robots! Are live agents necessary in the future?