Smart Connections and Connected Business Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

    (Infographic) 3 Biggest Data Breaches of 2019 Read More...

    (Infographic) 3 Biggest Data Breaches of...

    Facebook, Fortnite and First American!...

    How Domino's Digitally Transformed Their Way to Market Leaders Read More...

    How Domino's Digitally Transformed Their Way...

    How the major pizza company embarked on a journey...

    How 5G Will Impact Workplace Communication Read More...

    How 5G Will Impact Workplace Communication ...

    5G, the fifth generation of mobile networks, has already...

    5 Tools to Improve Your Meetings Read More...

    5 Tools to Improve Your Meetings ...

    Unproductive meetings can be very costly, in this blog...

    Exhibit at the Smart Communication & Connected Business Expo 2020! Read More...

    Exhibit at the Smart Communication &...

    See our latest exhibiting opportunities at SC+CB 2020!...

    How Unified Comms Can Improve Business Productivity Read More...

    How Unified Comms Can Improve Business...

    Businesses adopting UC experienced on average a 52% improvement...

    UC In Organisations Today Read More...

    UC In Organisations Today...

    Unified Comms come in many forms, below we will...

    “If you can’t measure it, you can’t manage it!” Read More...

    “If you can’t measure it, you...

    “If you can’t measure it, you can’t manage it!”...

    Payment Security: The Voice of Consumers Read More...

    Payment Security: The Voice of Consumers ...

    While security breaches are not new, consumers’ attitudes towards...

    Linking Back Office and Front Office to Create CXM Heaven Read More...

    Linking Back Office and Front Office...

    Richard Mill from Business Systems looks at why ‘blending’...

    Employee Engagement Awards - Best in UK Read More...

    Employee Engagement Awards - Best in...

    Search is on NOW!...

    Collaboration Predictions for 2019 Read More...

    Collaboration Predictions for 2019 ...

    Collaboration is a bigger buzzword today than ever before......

      2019 Shaping the Journey of the Connect Customer Virtual Contact Center Conference Read More...

    2019 Shaping the Journey...

    Event Offers Series of 8 Expert-Led Webcasts, Exhibits by...

    Forrester: Transform Customer Processes And Systems To Improve Experiences Read More...

    Forrester: Transform Customer Processes And Systems...

    Ask any company what’s something that they could improve...

    What’s Really Important for the Customer Experience? Read More...

    What’s Really Important for the Customer...

    It is difficult for an organisation to be confident...

    The Latest Trends in the Contact Centre and Beyond Read More...

    The Latest Trends in the Contact...

    It’s an exciting time for the contact centre. With...

    Let’s Take the High Road….Dickson Training Boosts Performance Read More...

    Let’s Take the High Road….Dickson Training...

    Commercially effective, Customer-centric, memorable, highly interactive, great fun, energising...

    Employee Engagement Awards NOW Open Read More...

    Employee Engagement Awards NOW Open...

    ContactCentreWorld.com – the Global Association for Contact Centre &...

    The Certified Customer Experience Professional (CCXP) Read More...

    The Certified Customer Experience Professional (CCXP)...

    The CCXP credential demonstrates that a professional has the...

    Unified Communications Predictions for 2019 Read More...

    Unified Communications Predictions for 2019 ...

    For decades, companies relied on plain old telephone sets...

    Meet the Keynote: Angela Bos, Technology Specialist at Microsoft Read More...

    Meet the Keynote: Angela Bos, Technology...

    We are thrilled to have Angela Bos, Microsoft’s Technology...

    Meet the Keynote: Dr Nicola Millard, Head of Customer Insight & Futures at BT Read More...

    Meet the Keynote: Dr Nicola Millard,...

    BT’s Dr Nicola Millard will be a coveted guest...

    Use of AI & Gamification to double in 2019 Read More...

    Use of AI & Gamification to...

    UK Contact Centre Technology Investments in 2019 ...

    The ROI Case for Omnichannel Support Read More...

    The ROI Case for Omnichannel Support ...

    Offering support across multiple channels is becoming more popular...

    A Dedicated Knowledge Management Tool Versus a Free CRM Component Read More...

    A Dedicated Knowledge Management Tool Versus...

    Is There an Advantage of Having a Dedicated Knowledge...

    Partner Announcement: CrowdReviews.com Read More...

    Partner Announcement: CrowdReviews.com...

    We are delighted to announce our partnership with CrowdReviews...

    A New Love Story Between Knowledge Base and Voice Assistance Services Read More...

    A New Love Story Between Knowledge...

    With the rapidly growing popularity of voice assistants, retailers...

    The #1 Centres in the World! Read More...

    The #1 Centres in the World!...

    These awards help contact centres improve their service and...

    UKCCF National Award Winners Announced! Read More...

    UKCCF National Award Winners Announced!...

    The UK Contact Centre Forum is pleased to announce...

    Partner Announcement: ISPA UK Read More...

    Partner Announcement: ISPA UK...

    We are delighted to announce our partnership with ISPA...

    Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service Read More...

    Forrester: Assess Customer Service Capabilities To...

    Delivering an excellent customer experience is necessary; believing it...

    Partner Announcement: Loyalty Magazine Read More...

    Partner Announcement: Loyalty Magazine...

    We are delighted to announce our partnership with Loyalty...

    2019 is Going to Bring New Changes to the Call Centre World Read More...

    2019 is Going to Bring New...

    Living in a fast-changing world where technology seems to...

    3 Ways to Win Your Customers' Trust Using CX Read More...

    3 Ways to Win Your Customers'...

    Customer experience is the key differentiator and sets you...

    Introducing to you the Customer & User Experience Expo! Read More...

    Introducing to you the Customer &...

    We have a ton of exciting news in store...

    What to consider before you offer global support training Read More...

    What to consider before you offer...

    As companies expand their support operations to provide customer...

    Zendesk Scores Highest for B2C in Gartner’s Customer Engagement Report Read More...

    Zendesk Scores Highest for B2C in...

    Gartner predicts that by 2019, 85% of customer service...

    Trends Shaping the Future of the Contact Centre Read More...

    Trends Shaping the Future of the...

    Based on 7 years of global research from 10...

    3 Technologies at the Forefront of Customer Experience Read More...

    3 Technologies at the Forefront of...

    As customer expectations continue their climb towards maximum ease...

    PARTNER ANNOUNCEMENT: CONTACT CENTER WORLD Read More...

    PARTNER ANNOUNCEMENT: CONTACT CENTER WORLD...

    We are delighted to announce the renewal of our...

    A Retailer's Guide to Getting Omnichannel Customer Service Right Read More...

    A Retailer's Guide to Getting Omnichannel...

    For Rapha, a sportswear brand that celebrates cycling, customer...

    PARTNER ANNOUNCEMENT: UKCCF & CONTACT CENTRE MONTHLY Read More...

    PARTNER ANNOUNCEMENT: UKCCF & CONTACT CENTRE...

    The UKCCF aims to provide a platform for call...

    Find out how storm® helps NHS 111 London provide rapid, cost-efficient, safe Integrated Urgent Care Read More...

    Find out how storm® helps NHS...

    The storm® team assisted NHS 111 London by helping...

    Why you need omnichannel customer service Read More...

    Why you need omnichannel customer service ...

    Consumer behavior is evolving, thanks in large part to...

    RingCentral supports rapid growth for Optimum Credit Read More...

    RingCentral supports rapid growth for Optimum...

    Optimum chose the RingCentral Office® and Contact Centre solution...

    Can Data Mining Strengthen Your Customer Relationship Management System? Read More...

    Can Data Mining Strengthen Your Customer...

    Your process will dictate your next steps towards improving...

    Get More for Less: The Choice Paradox Read More...

    Get More for Less: The Choice...

    Too much choice can be overwhelming, and many researchers...

    Combine Data Security & Customer Service to Keep Your Customers Sweet Read More...

    Combine Data Security & Customer Service...

    Protecting customer data is a necessity, but this can...

    How Texting Can Improve Your Customer Service Read More...

    How Texting Can Improve Your Customer...

    The fast nature of texting allows customers to feel...

    How to Make Each Customer Feel Special in a Data-Driven Era Read More...

    How to Make Each Customer Feel...

    Creating a unified bond between brand and customer is...

    ContactBabel: UK Customer Experience Survey Read More...

    ContactBabel: UK Customer Experience Survey...

    Survey respondents were asked to state the top three...

    How To Improve Your Customer Experience Read More...

    How To Improve Your Customer Experience ...

    It has been predicted that by the year 2020,...

    Understand the Customer Journey Through Customer Mapping Read More...

    Understand the Customer Journey Through Customer...

    All of us can claim to understand how our...

    May 2018; how are our predictions looking? Read More...

    May 2018; how are our predictions...

    In December last year, we commented on how the...

    Call and Contact Centre Expo; London Debut! Read More...

    Call and Contact Centre Expo; London...

    On March 21st and 22nd, the Call & Contact...